How long will the cleaning take?
Swan Bay Cleaning operates on a cleaning package basis rather than charging by the hour and working to a fixed time limit. As such our cleaners will stay for as long as it takes to complete the cleaning service you have booked, they will work as efficiently as possible while ensuring the cleaning is completed to the highest possible standard.
Do you provide a cleaning in my area?
We provide cleaning services in Geelong, Bellarine Peninsula and Surfcoast areas. Most of our cleaners cover multiple suburbs and are happy to travel within a 10km radius. If you’re still unsure, just submit an contact enquiry form making sure you complete the correct suburb & postcode of your property and we’ll let you know if we cover that area.
Do you have an hourly rate?
Swan Bay Cleaning does not operate on an hourly rate, but provides a complete, fixed cost cleaning package service. This means your house will always be cleaned to the highest standard and not be limited by set hours.
Will you use my cleaning products if I prefer it?
Swan Bay Cleaning can, however if they don’t achieve the results we expect or can deliver using our products.
Are you ok to provide cleaning while my pet is at home.
Swan Bay Cleaning are happy to work around friendly household p ts. We do ask if you have an overly excitable or aggressive pet to please secure them in a safe location at the property or remove them from the property for the duration of the cleaning service. Swan Bay Cleaning offers doggy treats to all our customers pets.
Will your move furniture at my property to clean behind it?
Swan Bay cleaning cleaners cannot move heavy or large furniture items (e.g. couches, chairs, tables, white goods) to clean behind or under them due to insurance restrictions. If you would like to move these items prior or during the cleaning service, our cleaners will clean behind them for you.
Will I have the same cleaner each time?
Swan Bay Cleaning will always try to keep the same cleaner for you on each and every visit, however there can be unforeseen circumstances that prevent this from happening as such we will make arrangements to ensure your cleaning service is still covered in that instance.
Do I have to be home during the cleaning service?
No. All swan bay cleaning, cleaner’s are police checked, fully insured and used to working alone in a property. Please ensure that you have confirmed access arrangements with your cleaning representative(s) prior to their arrival if you do intend to not be present for the cleaning service.
Do you guarantee I'll get my bond money back?
Swan Bay Cleaning cannot account for all aspects that your real estate agent or owner might withhold the bond for. We do guarantee a professional clean, if your real estate agent or owner are unhappy with any aspect of the cleaning then we will return to amend those items.
What about a key or access to my property if I’m not home
We hold keys to most of our customers homes as a lot of them work. We will handle keys in the best interests of security and discretion. if you prefer to be home when our cleaners visit thats ok too.
Got more questions?
Use our inquiry page.
